Customer Experience is the New Black…and other Jargon

Customer Experience

If you’ve been paying attention at all, you know that I have a few pet peeves, and jargon or “business speak” is one of them. Why now, in 2020, are we suddenly interested in our customers?  Specifically: The Customer Experience (there’s an abbreviation, necessarily: CX) Here’s how one source defines the Customer Experience: CX is … Read more